Insurance Claim Follow-Up
A great supplement does not matter if nobody follows up on it. Our team stays on every claim from submission to resolution with a defined follow-up cadence that keeps carriers accountable.
Most Supplements Stall Because Nobody Follows Up
Insurance carriers handle thousands of claims at any given time. Supplements that are submitted without consistent follow-up often sit in a queue for weeks or months. Some never get reviewed at all. The difference between a paid supplement and a forgotten one is almost always follow-up.
That is why we built our entire process around a strict follow-up cadence. We do not submit and hope for the best. We submit and stay on it until you get paid.
Our Follow-Up SLA
48 hours
Supplement Submission
From receiving your documentation to carrier submission
7 days
First Carrier Call
Initial follow-up after supplement submission
Every 2 Days
Ongoing Follow-Up
Every other business day until resolution
CRM Updates After Every Interaction
You should not have to call us to find out what is happening with your claim. After every carrier interaction, we update the claim status directly in your CRM. Whether you use JobNimbus, AccuLynx, RoofR, ProLine, Company Cam, or Roof Link, you can check the status anytime without picking up the phone.
Follow-Up Questions
We submit supplements within 48 hours of receiving your complete claim documentation, including the carrier's estimate, your scope of work, and damage photos.
We make the first follow-up call within 7 days of submission. After that, we follow up every other business day until the claim is resolved. This consistent cadence keeps your supplement from sitting in a queue.
We update your CRM directly after every carrier interaction. You can check progress anytime without calling or emailing us.
Tired of Supplements Sitting in a Queue?
Our follow-up process keeps carriers accountable on every claim.